Refund Policy

Concept Clear Academy – Refund Policy

Effective Date: January 01, 2026.

We strive to ensure a smooth learning experience. However, if issues arise, refunds may be considered under the following terms:

1. Refund Eligibility

Refunds may be issued if:

• A class/service was paid for but not delivered.
• Technical issues prevented participation, and rescheduling was not possible.
• Incorrect charges were made.

2. Non-Refundable Cases

• Completed or partially used classes.
• Dissatisfaction with teaching style (subjective reasons).
• Violations of Terms and Conditions by the user.

3. Process

• Refund requests must be submitted within 7 days of the issue.
• Refunds will be processed within 10–15 business days via the original payment method.

4. Tutor Cancellation

If a tutor cancels a session, learners will receive either a rescheduled class or a full refund.